Problem
After you’ve created new contact, you don’t find it in Prophet?
After updating a contact, you don’t see the changes in Prophet?
You get an error when saving a Contact or Company “… has not been synchronized…” or “Your selected working contact folder does not exist or is inaccessible.” ?
Cause
Changes to Outlook might have reset an ID that Prophet and Outlook uses or during a reinstallation of Prophet, the Contacts folder was not thoroughly set.
Solutions
We’ll reset Prophet’s “Working Contact Folder.
If Prophet is currently showing anything other “Contacts”, please see the attached documents below.
Select Contact Manger.
Click Prophet’s Tools button to open Prophet Administrator.
Note which folder is specified, “Contacts” in this case. It could also be “Prophet Contacts” or similar.
Click the Refresh button,
Check the box by the folder that you use with Prophet.
Click OK.
If you’re prompted to Register the folder, click Yes.
If you are prompted to Synchronize the folder, you can click No. It would have been synchronized when you first installed Prophet.
Synchronize
If contacts ended up in a folder that wasn’t synchronized with Prophet, e.g. they’re in Contacts and should be in Prophet Contacts, you can drag them from Contacts to Prophet Contacts.
If they are in the folder that’s registered with Prophet, and there are just few new contacts that, you can usually open them from Outlook, make a little change and once saved, they’ll be synchronized in.
But sometimes you will need to Synchronize.
Please contact Support for assistance.
Using a separate “Prophet Contacts” folder or a public folder.
If you already use or prefer to use a separate “Prophet Contacts” folder, please see the file attached below, “Updating Prophet’s Working Contact Folder with a Local Prophet Contacts Folder v2.docx”
If your company has a shared public folder, see the file attached below, “Updating Prophet’s Working Contact Folder when using a public contacts folder.docx”
Download
Support
If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2.
You can also send email to [email protected] or create a support ticket here.
