Troubleshooting
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Errors
- Auto-Linking Emails to Opportunities
- Outlook Crashing after July 2020 Office Updates
- Outlook slow or hanging
- Why won’t Prophet load? ‘Prophet is Initializing’ Error, ‘Unhandled exception’ or “Initializing…”
- Avidian Folders Empty: “We didn’t find anything to show here”
- “The reminder for “Task Created From Opportunity” will not appear because the item is in a folder that doesn’t’ support Reminders”
- Prophet View Won’t Load, Showing Only “Current View…”
- Using Prophet’s Offline Mode
- “Reset Pwd” giving “Refused to Connect” error on the Admin Website for customers with their Own On Premise Prophet Server
- Salutation Error Sending Group Emails
- “Login Failed. The email or password is not correct” error for On Premise Users
- Synchronizing an Outlook Contacts Folder Into Prophet
- How to Enable Extra Logging for Prophet
- Fixing “Prophet attempted to copy the Email to the shared Public folder but encountered an error”
- Fixing “An error loading loading the view” and similar errors.
- Why Can’t I See the Full Report in Report Manager
- Why does Prophet show a black/red X? Prophet won’t load.
- How do I update my Prophet client?
- How do I transfer a license to a different user?
- Why can’t I see other Prophet users’ data?
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Data Not Found
- Where did my Prophet tab go? Prophet Tab Missing.
- Funnel Filter Disappears When Clicked
- Why are Activities Searches not finding all my Emails, Appointments or Tasks? Rebuild Windows Index.
- Group Emails Not Found in Sent Items Folder or stuck in Drafts Folder.
- Why Won’t Prophet Load on My Brand New Laptop/PC?
- Why can’t I add Users to an Opportunity or a Company?
- Why can’t I find a contact in Prophet after I created it? Error about “… in a folder not synchronized with Prophet”. “…selected working contact folder does not exist…”