Special Announcement
Prophet is now Avid
We’re thrilled to announce that Prophet has undergone an exciting transformation! Say hello to Avid! Better service, even better name. Explore the enhanced features and capabilities of Avid today.
Troubleshooting
- Removing Contacts Accidentally Synchronized into Prophet
- Unable to display the folder.
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Errors
- Login Failed or “user information could not be retrieved”
- Auto-Linking Emails to Opportunities
- Outlook Crashing after July 2020 Office Updates
- Outlook slow or hanging
- Why won’t Avid load? ‘Avid is Initializing’ Error, ‘Unhandled exception’ or “Initializing…”
- Avidian Folders Empty: “We didn’t find anything to show here”
- “The reminder for “Task Created From Opportunity” will not appear because the item is in a folder that doesn’t’ support Reminders”
- Avid View Won’t Load, Showing Only “Current View…”
- Using Avid’s Offline Mode
- “Reset Pwd” giving “Refused to Connect” error on the Admin Website for customers with their Own On Premise Avid Server
- Salutation Error Sending Group Emails
- “Login Failed. The email or password is not correct” error for On Premise Users
- Synchronizing an Outlook Contacts Folder Into Avid
- How to Enable Extra Logging for Avid
- Fixing “Avid attempted to copy the Email to the shared Public folder but encountered an error”
- Fixing “An error loading loading the view” and similar errors.
- Why Can’t I See the Full Report in Report Manager
- Why does Avid show a black/red X? Avid won’t load.
- How do I update my Avid client?
- How do I transfer a license to a different user?
- Why can’t I see other Avid users’ data?
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Data Not Found
- Mail Merge Data Wrong
- Avid Manager Folder Missing: How to restore
- Where did my Avid tab go? Avid Tab Missing.
- Funnel Filter Disappears When Clicked
- Why are Activities Searches not finding all my Emails, Appointments or Tasks? Rebuild Windows Index.
- Group Emails Not Found in Sent Items Folder or stuck in Drafts Folder.
- Why Won’t Avid Load on My Brand New Laptop/PC?
- Why can’t I add Users to an Opportunity or a Company?
- Why can’t I find a contact in Avid after I created it? Error about “… in a folder not synchronized with Avid”. “…selected working contact folder does not exist…”