Problem
After installing Outlook, you don’t see Avid’s installation window. You should see this.
![](https://www.avidian.com/wp-content/uploads/2023/07/wOnKhhFbwYsCAARIvcFrzgzk0Kh0towu-1.png)
But you don’t see any window, or just a small one. It also might be behind Outlook and you can get to it from the Task Bar.
![](https://www.avidian.com/wp-content/uploads/2023/07/OpjudId6vsjUvy8pLQcmiIVCcSwbx45h-2-1024x537.png)
Cause
This is happening only on 32-bit Outlook with Avid versions 7.8, up to 7.8.109.
Avidian Engineering is fixing this asap.
Solution
Select the little window.
Press Windows+RightArrow to make it ½ screen. You can now click Next and continue through the installation.
![](https://www.avidian.com/wp-content/uploads/2023/07/1jQ7QEq4EVGYQ4kmkNC4hmUbNNxbuKqP-995x1024.png)
Some monitor resolutions might show the last page stretched and you can’t see the Finish button.
![](https://www.avidian.com/wp-content/uploads/2023/07/8RID5jcdqIki3Dzb6slk07gTc0wu8hii-912x1024.png)
Press Windows+UpArrow and it will become ¼ screen and you can click Finish.
![](https://www.avidian.com/wp-content/uploads/2023/07/IPoZWWO07gYbvYEu0Lyf3jOrl7QqSDDE.png)
Support
If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2.
You can also send email to [email protected] or create a support ticket here.