When installing Prophet, you get this error, even though Prophet was uninstalled.
Cause and Solution
This can happen if a 7.x version of Prophet was uninstalled, or possibly if Prophet was installed for a different user previously on that computer.
Your IT can download and run the attached Class ID Cleaner.
Unzip it, right-click it and click Run As Administrator. It should show results like this, but probably with different values.
Removed 542 class keys.
Removed 2387 class/CLSID keys.
Run the installation again. Continue through the prompts and Prohpet should be working.
Path Not Found?
Once installed and Outlook is opened, if Prophet shows a “Path not found” error, click the Prophet Tab, click Settings and click Rebuild Manager Folders.
If you continue to have trouble, please contact Support.
If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2.