This will address when a client is installed without a local SQL instance is connected to a server that is upgraded from Avid 5 to Avid Ultimate (5.5) and loses it’s Opportunity data.
When a Avid server (Professional or Enterprise) is upgraded to Avid Ultimate, any client that is attached to that server that was installed without a local SQL database will lose it’s Opportunity Data from the Opportunity Manager. This can be resolved by reinstalling the Client using the Avid Ultimate full installation file with the ‘No SQL’ option.
TO RESOLVE THIS ISSUE:
1. Uninstall the previous version of Avid from the Avid client.
http://avidian.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=287
2. Reinstall the Avid Client with the ‘No SQL’ option
http://avidian.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=328
The Client should now be able to connect to the Avid Server and their Opportunity Data should be available.
SYMPTOMS:
No data in the Opportunity Manager
No Opportunities
Missing data
Opportunity Manager is empty
Support
If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2.
You can also send email to [email protected] or create a support ticket here.
