Problem

After installing Outlook, you don’t see Avid’s installation window.  You should see this.

But you don’t see any window, or just a small one.  It also might be behind Outlook and you can get to it from the Task Bar.

Cause

This is happening only on 32-bit Outlook with Avid versions 7.8, up to 7.8.109.

Avidian Engineering is fixing this asap.

Solution

Select the little window.

Press Windows+RightArrow to make it ½ screen.  You can now click Next and continue through the installation.

Some monitor resolutions might show the last page stretched and you can’t see the Finish button.

Press Windows+UpArrow and it will become ¼ screen and you can click Finish.

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

You can also send email to [email protected] or create a support ticket here.