Problem

When clicking on one of Avid’s Manager folders, you get “An error occurred while attempting to load the saved view”, possibly also with a “temporarily dormant” message.

If you click Show Details, you’ll see this.

Also, in the https://ProphetOnDemand.com Admin site, which is different for customers who host their own Avid server, if you try to view the User Hierarchy, it will be empty.

Cause and Solution

This occurs when the user’s “Manager” setting causes a cyclic reference.

The Avid Administrator might also get an trying to view the User Hierarchy.

Basic details of Avid’s User Hierarchy are in the online User Guide, http://docs.avidian.com.s3-website-us-west-2.amazonaws.com/UserGuide/#admin/manageusers-userhierarchy.htm

To fix this, review that the user’s “Manager” settings are correct.  

Not that Avid’s Hierarchy is only to manage permissions and visibility of data between users.  It won’t necessarily match your company’s Organizational Chart.

E.g. if you want all users to see everybody’s data, there will be one “Manager” and everybody set to that person.  That each user’s Hierarchy View Access will be set to “Peers and Managers”

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

You can also send email to [email protected] or create a support ticket here.