Problem

During Avid’s installation, you might get an error like this.

It might reference different paths or file names, e.g. …\Avid\Reports\Analytics\Standard.pbix

Cause

We’ve seen this when roaming profiles or possibly a virus checker block copying Avid’s files.

Solution

You can unzip Avid’s standard documents folder into the user’s folders.

That will allow the installation to complete without errors.

Steps

Download Standard Documents.zip.

Navigate into the user’s Documents folder.

The installation might have already created Documents\Avidian Technologies\Avid

But if not, create them in File Explorer.

Move “Standard Documents.zip” and paste it into the Avid Folder.

Right-click and Extract it.

Delete the sub-folder “Standard Documents” and click Extract.

If prompted, click to “Skip these files”

Run Avid’s Installation

Run the full Prophet8Client.exe.

It is probably in your Downloads folder.

Or you can get it again from https://www.Avidian.com/Install/Client

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

You can also send email to [email protected] or create a support ticket here.