Ladies and gentlemen, members of the press, all my fans, friends, family, clients, and prospects out there, welcome to the program today! I am delighted to share this topic with you. It’s one of the most important topics for anyone that is either considering implementing a CRM, or maybe you’ve already implemented a CRM and you’re interested in the topic of developing a CRM strategy. My name is Warren Stokes. I’m the director of sales for Avidian Technologies, and the topic today is how to create and execute your CRM strategy.