If you receive the following error while installing Avid: 

This error can happen when Avid is looking for Outlook in a folder for an older Outlook version.

STEPS TO RESOLVE

1) Create the path that Avid is looking for.  In this case C:\Program Files\Microsoft Office 15\Root\Office15

Note that your path might be different.  It might be “Program Files (x86)”, or Office13, etc.

2) Mavigate to the actual file in  C:\Program Files\Microsoft Office\root\Office16, copy the “Outlook.exe” file, and then navigate to the new directory and paste it in the newly created folder.

3) Run the Avid installation again and it should complete. 

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

You can also send email to [email protected] or create a support ticket here.