Notice

This article is only for customers that have their own Avid server and who already have a Support ticket.

If you do not already have a ticket, please create one here.  You don’t need to login, you can just click Next.

Problem

Customers with their own Avid server might get an error when trying to reset users passwords from within the Admin Website.

Workaround

Use the “Forgot your password?” link on the login page of https://ProphetOnDemand.com

Even though this is not your company’s Admin website, the password reset will work.

It will also work from most On Premise Admin website login pages, but some configurations block sending the message to Avidian’s registration server.

Solution

Please make a backup copy of these files:

C:\inetpub\wwwroot\prophet\admin\Saas\Ajaxmodal.js

C:\inetpub\wwwroot\prophet\admin\Include\Ajaxmodal.js

Replace them with the attached file.

Restart IIS. 

Note that this will kick all Avid users off and changes in Progress won’t save.

Users might need to restart Outlook to reconnect.

Test the Reset Pwd link when logged into the Admin website.

Support can be online during your update and testing.  Please coordinate through your Support Ticket.

Download

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

You can also send email to [email protected] or create a support ticket here.