Avidian | Prophet CRM > Knowledge Base > Prophet Usage > Prophet Power Analytics won’t load

Prophet Power Analytics won’t load

Symptoms

You open Prophet Power Analytics. After signing in, the report gets stuck on the loading screen but doesn’t render.

Solution

You need to uninstall and reinstall Prophet Power Analytics, as there is an update to the current version.

You can uninstall Prophet Power Analytics from the “Control Panel”->”Programs”->”Programs and Features”.

You can install the latest version of Prophet Power Analytics with this link and instructions:

Prophet Power Analytics

If it still isn’t working after that, you may need to delete the CustomReports folder found at the following location on your computer:

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

You can also send email to [email protected] or create a support ticket here. 

What are your Feelings

Enquire now

Give us a call or fill in the form below and we will contact you. We endeavor to answer all inquiries within 24 hours on business days.