Problem

You find that Outlook hangs for many minutes.  You might need force it closed by clicking the X in its Task Bar icon or use Task Manager to End Task.

Cause

A Windows Update caused a Avid process to not successfully run in the background.

Solution

Please update Windows.  See this knowledge base article.

If Outlook still hangs, please change these Outlook settings:

Click File > Options > Trust Center, and click the Trust Center Settings button.

Click Attachment Handling in the left list.

Check the box to “Turn off Attachment Preview”.  Click OK.

And also from File > Options , click Advanced.  In the Display section, check the box to Disable hardware graphics acceleration.

Newer updates of Outlook won’t have the Display section.

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

You can also send email to [email protected] or create a support ticket here.