Behavior and Cause

Avid’s Mail Merge has more fields available that its Group Email.
But sometimes unexpected data can corrupt passing the Contacts list to Word.
That causes your labels or letters to have data in the wrong fields.

Workaround

Here’s a recording showing how to use Avid’s Mail Merge, https://www.youtube.com/watch?v=Te4A4plWILg&t=1069s

This part of the recording shows how to export data from Avid, rather than sending it through Mail Merge, https://youtu.be/Te4A4plWILg?t=971

Support

If you have any trouble going through the steps or would like help, please call Avidian Avid Technical Support at 855-284-3426 x2. 

You can also send email to [email protected] or create a support ticket here.