Problem

If your Avid users previously were able to connect, but now can’t and getting this message, it might be due to your Virus software.

“Login Failed. The email or password is not correct.”

Solution

It was determined that Trend Micro was blocking.

An exception was added for ProphetOnDemand.com in Trend’s IWASaaS Exception List.

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

You can also send email to [email protected] or create a support ticket here.