Avidian | Prophet CRM > Knowledge Base > Getting started > Installation > How to disable contacts being Auto-Linked when emailing from a Company

How to disable contacts being Auto-Linked when emailing from a Company

Background

Avid has an optional feature that allows Contacts to be Auto-Linked to Companies and Contacts.  When Full Auto-Linkage is enable for your Avid account, when Auto-Linked emails are sent or received, they are automatically linked to the Company and/or Contact.  Those can then be seen on the emails tab of the Company or Contact Manager.

Changing the Default Behavior

Starting with Avid version 8.4.330, if full Auto-Linkage is enabled for your company, when sending email from an open Company, the Contact(s) that you emailed will be set to be AutoLinked.

If you do not want this, please download the file at the bottom of this article and run AutoLinkCompanyContactDisabled.reg.  Click Yes and OK to any prompts.

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

You can also send email to [email protected] or create a support ticket here. 

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