"Found previous installed Avid in HKEY_LOCAL_MACHINE..." - Avidian

Problem

When installing Avid, you get this error, even though Avid was uninstalled.

This can happen if a 7.x version of Avid was uninstalled, or possibly if Avid was installed for a different user previously on that computer.

Your IT can download and run the attached Class ID Cleaner.

Unzip it, right-click it and click Run As Administrator. It should show results like this, but probably with different values.

Removed 542 class keys.
Removed 2387 class/CLSID keys.

Run the installation again. Continue through the prompts and Prohpet should be working.

Once installed and Outlook is opened, if Avid shows a “Path not found” error, click the Avid Tab, click Settings and click Rebuild Manager Folders.

If you continue to have trouble, please contact Support.

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2.

You can also send email to [email protected] or create a support ticket here.