Problem

When installing Avid, you get a “Feature transfer error”, which specifies <PersonalFolder>

Cause

This will happen if running Prophet7ClientUpdate.exe on a computer that has never had Avid installed.

It could also happen if Avid was installed by another Windows user.  That might have been a previous Avid user on that PC, or Avid might have been installed by IT.

Solutions – Avid is Not Already Installed

You can verify if Avid is installed if C:\Program Files\Avidian Technologies\Avid has many files, notably ConfigureProphetClient.exe.

If Avid is not installed, download and run the full installation.

If Avid is installed, run  C:\Program Files\Avidian Technologies\Avid\ConfigureProphetClient.exe

They you should be able to run the update.

Solutions – If Avid Is Already Installed

1)  The error from the update is because the Update doesn’t recognize that Avid is installed.

Run the full installation.

If you get errors, continue to the next solution.

2)  One configuration was fixed like this:

The Avid user is not a Windows Administrator.

Even when IT did the usual process to use the right-click “Run As Administrator” option, we still got that error.

We downloaded, unzipped and ran the attached Class ID Cleaner, also using Run As Administrator.  That should show this response:

Removing keys that match the regular expression:
‘^(Avidian|AvtProphet|AvtReport)’.
Removed 542 class keys.
Removed 23687 class/CLSID keys.
Press “Enter” to continue and it will usually close that window.  If it doesn’t, just close it using the upper right X.

Then we were able to run the full installation.

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

You can also send email to [email protected] or create a support ticket here.