Problem

You get this message when trying to load Avid’s Manager folders.

Cause and Solutions

1)  This can happen if Avid is not installed on that computer.  Outlook will show the folders on other computers, but the won’t work without Avid installed.

You can get Avid’s installation links in the Release Notes, https://www.avidian.com/prophet-crm-client-release-notes/

2)  This can also happen after converting a Windows-Administrator installed version of Avid to the non-Admin version.  See details in this knowledge base article.

The last step is to run Rebuild Manager folders from Avid’s Settings.  

Open Outlook.  Click the Avid tab > Settings and click the Rebuild Manager Folders button.

Change to a different Avid Manager folder, and they will load.

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

You can also send email to [email protected] or create a support ticket here.