Analytics Debugging

This is only needed if Support has asked you to test.

Quick Debug.

Update this URL with your UserName, Avid password and Company ID. You can contact Support for that number.

It should return a lot, starting with this.

{"Id":"a2c6d3d2-010c-4cf3-8596-878d2159c62e","EmbedUrl":"https://app.powerbi.com...

If it shows “NotEnabled”, that means that the email, password or ComanyID is wrong.

Or if there is an = sign in the password, that will cause this error.

Change the password and test.

If it only returns one line and it shows “GatewayIdNULL”, Support can delete the cached report on the server and that will fix it.

{"Message":"GatewayIdNULL","InnerException":null,"TargetSite":null,"StackTrace":null,"HelpLink":null,"Source":null,"HResult":null}

This version was built on 5/22/2022.

Download and unzip the folder (in any location)

Run the file ProphetAdvancedAnalytics.exe from the folder

Send the log to support: C:\Users\Administrator\Documents\Avidian Technologies\AnalyticsLog.txt

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2.

You can also send email to [email protected] or create a support ticket here.