Special Announcement
Prophet is now Avid
We’re thrilled to announce that Prophet has undergone an exciting transformation! Say hello to Avid! Better service, even better name. Explore the enhanced features and capabilities of Avid today.
Classic Prophet
These KnowledgeBase articles are for Avidian's Classic Prophet application, which runs in Classic Outlook,
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Classic Prophet Installation
- Removing Contacts Accidentally Synchronized into Prophet
- Unable to display the folder.
- Manual Installation of Prophet Mobile App
- Login Failed or “user information could not be retrieved”
- Outlook Slow or Hanging : “Remote name could be resolved”.
- Email Template with Image Issue
- Installing Avid If You Are Not A Windows Administrator
- Avid Windows Don’t Open. White Icon On Task Bar.
- Installing Avid On Another PC or Outlook Instance
- Installing Avid in a Remote Desktop Server (RDS) or Citrix Environment
- Feature Transfer Error <PersonalFolder>
- POP Admin Website 500 Error or Login Just Refreshes
- Forgot your Password?
- Installation error: Feature Transfer Error – “The file is currently not available for use on this computer.”
- “Your user information could not be retrieved from Avid. Please confirm your server URL is correct.”
- Avid Login Test Utility
- “Strong name validation failed” when re-registering Avid’s Files.
- Feature Transfer Error “Catastrophic failure” Updating Avid
- Why am I getting a message that “Avid is temporarily dormant”, or that “Avid’s service has been restored”.
- Can Avid run on my Macintosh Computer
- Avid log shows “Outlook OST or Profile may be corrupt”. Create new Profile.
- How to check your Avid Edition and Version for Avid 5
- Configuring a Windows Crash Log for Outlook
- Error Loading Saved View – “maximum recursion has been exhausted”. View Hierarchy empty.
- Error found in Custom UI XML:…mso:TabMail
- Update Service “failed” or Feature Transfer Error “Cannot create a file when that file already exists”
- Changing Avid to use Azure
- Contacts Folder “is not registered and you do not have permissions”.
- Small Thin Avid Installation Window After Opening Outlook
- Avid’s Error Log
- How to Import a Avid Sales Automation File
- Unhandled Exception – “Could not find a part of the path” error during Avid install
- No Opportunities in the Opportunity Manager
- View the File Type Extensions within Windows
- Configuring Outlook To Use Cached Exchange Mode
- XML File Clean Up
- Emails not linked to their Auto-Linked Opportunities
- Avid shows just “Loading…” in the middle of its Managers. Unhandled Exception. Root Element is missing.
- “Not found any item can be linked” or “Unable to Cast COM Object” error in Avid’s log.
- Not All Values in Funnel Filter. Can’t find.
- Feature Transfer Error “Access is denied”
- How to Merge duplicate Companies and Contacts
- Analytics Debugging
- Outlook Hanging – Outlook Settings to Change
- Missing Reports or Templates. What Files are not in Avidian Cloud? What does Avidian Backup?
- Changing from a local Contacts folder to a separate folder
- Reinstalling Avid
- Export Contacts by company category
- Avid On Premise SSL Configuration Steps
- How to disable contacts being Auto-Linked when emailing from a Company
- Network Statistics
- “Sad Face paper” error when Resetting Password in the Avid Administrator Website
- Configuring Analytics for Avid On Premise Configurations
- “Assigned to User” page black
- “Cannot display the folder…” Error trying to show Avid Managers
- Problem with Avid Data Search. Rebuild Search Catalog.
- Pre-Requisites for an On Premise Avid Server
- Configuring Shared Folders for Avid
- “Found previous installed Avid in HKEY_LOCAL_MACHINE…”
- Avid won’t work with the “New Outlook”
- How to Update Outlook and Office
- Classic Prophet Usage
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Classic Prophet Troubleshooting
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Errors
- Login Failed or “user information could not be retrieved”
- Auto-Linking Emails to Opportunities
- Outlook Crashing after July 2020 Office Updates
- Outlook slow or hanging
- Why won’t Avid load? ‘Avid is Initializing’ Error, ‘Unhandled exception’ or “Initializing…”
- Avidian Folders Empty: “We didn’t find anything to show here”
- “The reminder for “Task Created From Opportunity” will not appear because the item is in a folder that doesn’t’ support Reminders”
- Avid View Won’t Load, Showing Only “Current View…”
- Using Avid’s Offline Mode
- “Reset Pwd” giving “Refused to Connect” error on the Admin Website for customers with their Own On Premise Avid Server
- Salutation Error Sending Group Emails
- “Login Failed. The email or password is not correct” error for On Premise Users
- Synchronizing an Outlook Contacts Folder Into Avid
- How to Enable Extra Logging for Avid
- Fixing “Avid attempted to copy the Email to the shared Public folder but encountered an error”
- Fixing “An error loading loading the view” and similar errors.
- Why Can’t I See the Full Report in Report Manager
- Why does Prophetshow a black/red X? Prophet won’t load.
- How do I update my Avid client?
- How do I transfer a license to a different user?
- Why can’t I see other Avid users’ data?
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Data Not Found
- Mail Merge Data Wrong
- Avid Manager Folder Missing: How to restore
- Where did my Avid tab go? Avid Tab Missing.
- Funnel Filter Disappears When Clicked
- Why are Activities Searches not finding all my Emails, Appointments or Tasks? Rebuild Windows Index.
- Group Emails Not Found in Sent Items Folder or stuck in Drafts Folder.
- Why Won’t Avid Load on My Brand New Laptop/PC?
- Why can’t I add Users to an Opportunity or a Company?
- Why can’t I find a contact in Avid after I created it? Error about “… in a folder not synchronized with Avid”. “…selected working contact folder does not exist…”
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Errors