Prophet Maintenance & Support Programs

 

 

 

 

 

Prophet
Gold

Standard
Support

Prophet
Single

TECHNICAL SUPPORT

 

 

 

Coverage

6:00 AM–5:00 PM
Pacific time
Monday-Friday
Excludes major US holidays

6:00 AM–5:00 PM
Pacific time
Monday-Friday
Excludes major US holidays

6:00 AM–5:00 PM
Pacific time
Monday-Friday
Excludes major US holidays

Response Time (Phone)

Next Available Tech

4 Business Hours

4 Business Hours

Response Time (Web)

2 Business Hours

4 Business Hours

4 Business Hours

Contact Methods

Priority Support Line
(Toll Free in US
and Canada)
Website Ticket Submission

Main Support Line
(Toll Free in US
and Canada)
Website Ticket Submission

Main Support Line
(Toll Free in US
and Canada)
Website Ticket Submission

Online Self-help Access

Yes

Yes

Yes

MAINTENANCE

 

 

 

Updates Included

Yes

Yes

Yes

Upgrades Included

Yes

No

No

 

 

 

 

 
 
 
 
 
 
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