Complete this form when cancelling an existing subscription or order for which you expect a monetary refund. If you simply need to cancel an existing Prophet OnDemand subscription that you do not wish to renew, please use the CANCELLATION REQUEST form.
Refunds are ONLY approved in situations where our money back guarantee applies (typically 30 or 60 days of initial purchase). All requests will be reviewed by our Refund Committee within 5 business days.
Setup fees, training and professional services performed and shipping and handling charges are not refundable. If approved, you refund may take up to 10 business days process. For credit card orders, please allow one to two billing statements for your credit to appear.
If you have any questions, please contact your Avidian Account Executive or Account Manager.